Effective Date: 11th November 2025

At Serius Tunes, we value your satisfaction and strive to provide premium car audio products and accessories that meet your expectations. We understand that sometimes a product may need to be returned, and we want to make this process as smooth and transparent as possible. This Return Policy outlines the conditions, process, and important details regarding product returns.

1. General Return Guidelines

Our return policy lasts for 7 days from the date of delivery. If more than 7 days have passed since you received your order, unfortunately, we cannot offer a return or exchange. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all accessories, manuals, and documentation included.

2. Return Eligibility

Returns will only be accepted if:

• The item is defective, damaged, or not as described on our website.
• You received the wrong product or missing components.
• The return request is initiated within the specified return period (7 days).

We reserve the right to reject any return that does not meet the above conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Gift cards, promotional items, and discounts.
• Clearance, sale, or “final sale” products.
• Customized or special-order items.
• Products that have been installed, used, or altered in any way.
• Items damaged due to improper handling or installation.

4. How to Initiate a Return

To start a return, please contact our support team at support@seriustunes.com within 7 days of receiving your product. Include the following details in your email:

• Order number and purchase date
• Reason for return
• Clear photos or videos (if applicable)

Once your return request is reviewed and approved, our team will send you detailed return instructions, including the return address and packaging requirements.

5. Shipping Costs

Customers are responsible for paying return shipping costs unless the return is due to an error on our part (defective, wrong, or damaged product). Shipping costs are non-refundable. If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Return Processing

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your return. Approved returns will be processed within 3–5 business days. Depending on your original payment method, refunds may take additional time to reflect in your account.

7. Exchange Policy

We only replace products if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at support@seriustunes.com within 48 hours of delivery. Exchanges are subject to availability.

8. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or not what you ordered, please report it to us immediately (within 48 hours of delivery). Include photo or video evidence along with your order details. Once verified, we will arrange a replacement or full refund at no additional cost.

9. Late or Missing Returns

If you have not received confirmation of your return after 10 business days, please contact our support team for assistance. We will track your return status and ensure it is processed promptly.

10. Policy Updates

Serius Tunes reserves the right to modify or update this Return Policy at any time without prior notice. The latest version will always be available on this page with an updated effective date. Continued use of our website or services implies acceptance of any revised terms.

11. Contact Us

If you have any questions, concerns, or need assistance with your return, please reach out to our support team:

📧 Email: support@seriustunes.com

Thank you for shopping at Serius Tunes. We appreciate your trust in our brand and are dedicated to ensuring a satisfying experience for every customer.