Effective Date: 11th November 2025

At Serius Tunes, we aim to deliver exceptional car audio systems, accessories, and electronics that meet the highest standards of quality and performance. We understand that sometimes a product may not meet your expectations, and we are here to help ensure a smooth and fair resolution. This Refund Policy explains the terms, conditions, and process for refunds and returns.

1. General Policy

Our goal is your complete satisfaction. If you are not entirely pleased with your purchase, you may be eligible for a refund under certain conditions described below. By purchasing from our website, you agree to follow our refund guidelines and timelines.

2. Eligibility for Refund

To qualify for a refund, please ensure that:

• The request is made within 7 days of receiving the product.
• The item is unused, in its original packaging, and in the same condition as received.
• A valid receipt or proof of purchase is provided.

Products returned beyond 7 days or not meeting the above conditions will not be eligible for a refund.

3. Non-Refundable Items

Some products are not eligible for refunds due to their nature. These include:

• Gift cards or promotional vouchers
• Clearance or discounted items
• Customized or special-order products
• Installed, used, or tampered electronic products

4. Return and Refund Procedure

To initiate a return or refund request, please contact our support team at support@seriustunes.com with your order number, reason for return, and product details. Once your request is reviewed and approved, you will receive the return instructions and shipping address.

All returned items must be securely packaged to prevent damage during shipping. The customer is responsible for return shipping costs unless the product is defective or incorrect.

5. Processing of Refunds

After receiving your returned item, our inspection team will evaluate the condition of the product. If approved, a refund will be issued within 5–10 business days through your original payment method. Please note that banks or credit card providers may take additional time to post the refund to your account.

6. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, contact us within 48 hours of delivery. Please provide photo or video evidence for quick verification. Once confirmed, we will arrange for a replacement or full refund, including any shipping costs.

7. Order Cancellations

Orders can be cancelled within 12 hours of placement if they have not been processed or shipped. Once an order is dispatched, it cannot be cancelled. However, you may still apply for a return and refund following the procedures above.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card provider. If the issue persists, contact us at support@seriustunes.com, and our team will investigate and assist promptly.

9. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, email us at support@seriustunes.com with your order details and supporting photos.

10. Policy Updates

Serius Tunes reserves the right to update, modify, or replace this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and the effective date will be updated accordingly. Continued use of our website or services implies your acceptance of these updates.

11. Contact Information

If you have any questions about refunds, returns, or replacements, please reach out to our customer support team. We are always happy to help.

📧 Email: support@seriustunes.com

Thank you for choosing Serius Tunes. We value your trust and are committed to providing high-quality audio solutions and responsive customer support at every stage of your experience.